Customer Retention & Repeat Purchases
£15.00
Build a useful relationship with customers after their first order. Plan follow up, gather feedback and identify relevant reasons to return, while respecting communication preferences and the promises your business makes.
Build a useful relationship with customers after their first order. Plan follow up, gather feedback and identify relevant reasons to return, while respecting communication preferences and the promises your business makes.
What you will learn
- Identify moments that influence satisfaction after a purchase
- Plan helpful follow up and feedback requests
- Create relevant repeat purchase opportunities and review results
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