Client Journey & Experience Design
Description
Map what a client experiences from their first enquiry to the end of your work together. Plan the communication and handovers that help clients know what to expect at each step.
About Course
Map what a client experiences from their first enquiry to the end of your work together. Plan the communication and handovers that help clients know what to expect at each step.
What I will learn?
- Map the main steps in your client journey
- Identify points where clients need clearer information or support
- Plan onboarding, progress updates and a useful closing handover
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18,00 €
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LevelBeginner
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CertificateCertificate of completion
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Requirements
- A service idea or a skill you would like to offer to clients
- A notebook or document to record your decisions; no previous business experience is required
A course by
Osaro Kennedy
Business Coach
