Customer Retention & Repeat Purchases

Description

Build a useful relationship with customers after their first order. Plan follow up, gather feedback and identify relevant reasons to return, while respecting communication preferences and the promises your business makes.

About Course

Build a useful relationship with customers after their first order. Plan follow up, gather feedback and identify relevant reasons to return, while respecting communication preferences and the promises your business makes.
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What I will learn?

  • Identify moments that influence satisfaction after a purchase
  • Plan helpful follow up and feedback requests
  • Create relevant repeat purchase opportunities and review results

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18,00 €
  • Level
    Intermediate
  • Certificate
    Certificate of completion

Requirements

  • An existing product offer or completion of the Stage 1 learning path
  • Access to your product costs, stock information and sales records where available

A course by

Osaro Kennedy
Osaro Kennedy
Business Coach

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