Client Journey & Experience Design

Description

Map what a client experiences from their first enquiry to the end of your work together. Plan the communication and handovers that help clients know what to expect at each step.

About Course

Map what a client experiences from their first enquiry to the end of your work together. Plan the communication and handovers that help clients know what to expect at each step.
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What I will learn?

  • Map the main steps in your client journey
  • Identify points where clients need clearer information or support
  • Plan onboarding, progress updates and a useful closing handover

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18,00 €

Requirements

  • A service idea or a skill you would like to offer to clients
  • A notebook or document to record your decisions; no previous business experience is required

A course by

Osaro Kennedy
Osaro Kennedy
Business Coach

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